Refund policy

Return and Refund Policy

Last Updated: October 2023

Thank you for shopping at Sadiq Selections. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it.
Unworn, unused, and unwashed.
With all original tags attached.
In its original packaging.
Accompanied by the receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at theashcarve@gmail.com or via WhatsApp at 0329 7285300.

Return Shipping:

Unless the item is defective or incorrect, the customer is responsible for the return shipping costs to our warehouse in Pakistan.
We recommend using a reliable courier service (e.g., TCS, Leopards, or M&P) and sharing the tracking number with us.
Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues (Quality Check)

Please inspect your order upon reception. Contact us immediately if:

The item is defective or damaged.
You received the wrong item.

In cases of damage or incorrect items, Sadiq Selections will provide a free replacement or a full refund, including any original shipping charges.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Custom Products: Special orders or personalized items.
Personal Care Goods: Beauty products or items for hygiene purposes.
Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.

5. Refunds for Pakistani Customers

We will notify you once we’ve received and inspected your return. If the refund is approved:

For Prepaid Orders: You will be automatically refunded on your original payment method (Bank Transfer/Credit Card) within 10 business days.
For Cash on Delivery (COD): Since we cannot refund cash via courier, we will issue the refund via EasyPaisa, JazzCash, or Bank Transfer. Our team will contact you to collect your account details.

Please allow 10-15 business days for the refund to reflect in your account, depending on your bank's processing time.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.